Thank you for choosing Fashion Kids Clothing! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, you may request a return or refund in accordance with the Refund and Return Policy below. Please read this policy carefully in order to complete the process successfully.

1. Return and Refund Conditions
Scope of Application
You can apply for a return or refund under the following conditions:

The product has quality problems (e.g. damaged, defective, etc.)

The product is seriously inconsistent with the description

The product you received does not match the order

The product is unused and in its original condition (tags not removed, packaging sourced)

Exclusions
Returns or refunds are not supported in the following cases

The product has been opened or used due to non-quality issues

Merchandise has been primarily damaged by human hands (e.g. improper washing, cell phone modification, etc.)

Exceeding the period of entry (see below for details)

2. Return period
You can apply for a no-excuses return within 7 days from the date you receive the product.

If the product has quality problems, please contact us within 15 days after receiving the product.

3.Return process
Customer Service
Please contact our customer service team through the following ways:

Email: support@fashionyk.shop

Submit a request

Provide your order number, product information and reason for return, our customer service will review and confirm the return for you.

Return goods

Receive the goods back together with the original packaging, tags and invoice (if any).

Please send it back by courier and keep the courier number for checking.

Refund Processing

We will process your refund as soon as possible after returning the item and confirming that it meets the conditions for receipt of the return.

Your refund will be refunded to the payment account in the original way, the specific time to the bank or payment platform shall prevail.

4. Refund instructions
Full refund
If there is a quality problem with the item or the wrong item was shipped, we will issue a full refund (including the amount of the item and the shipping cost of the original order).

Partial refund
If there is no credit return, the refund amount will be the amount of the merchandise and the shipping cost will be borne by the customer.

Refund time
Refunds are usually processed within 3-7 business days, the exact arrival time may vary depending on the method of refund.

5.Exchange Service
If you need to exchange the goods, please contact customer service within 7 days after receiving the goods. We will arrange the exchange process for you, which is similar to the return process. Please note that the exchange service only applies to the same product in different colors or sizes.

6. Precautions
Please make sure that the goods themselves are not damaged, including products, packaging, labels and accessories.

When returning goods, please use a reliable courier service and pack the package damaged during transportation.

If the goods are damaged or lost due to the customer, it may affect the refund or exchange process.

7. Contact Us
If you have any questions about the refund or return policy, or need assistance, please feel free to contact our customer service team:

Email: support@fashionyk.shop

Thank you for your support and trust in Fashonyk Kids! We will be happy to provide you with excellent service.